Shipping and Payment Information
1. Shipping Information
We offer reliable shipping services for our products within the European Union. We strive to deliver your order as quickly and safely as possible. Below are our shipping policies:
• Shipping Methods: We use reputable courier services that ensure safe and timely delivery of orders.
• Shipping Costs: Shipping costs are calculated based on the delivery address and order weight. These costs will be displayed at checkout before confirming your order.
• Delivery Time: Delivery time depends on the location and product availability. Orders are usually shipped within 1-3 business days after payment confirmation. The estimated delivery time will be displayed at checkout. Delays may occur due to factors beyond our control, such as weather conditions or courier issues.
• Order Tracking: After shipping, you will receive a tracking number via email.
• Shipping Restrictions: Currently, we only ship within the European Union. If you would like to inquire about shipping outside the EU, please contact us directly.
2. Payment Methods
We offer secure payment methods to ensure an easy and safe shopping experience. The following payment options are available:
• Credit/Debit Cards: We accept major credit and debit cards, such as Visa, MasterCard, and others. All card payments are securely processed through our payment gateway.
• Bank Transfer: If you prefer to pay via bank transfer, you can select this option at checkout. Please note that bank transfers may take longer, and the order will be shipped only after payment confirmation.
• PayPal: We also accept PayPal payments, allowing fast and secure transactions.
3. Payment Security
We prioritize the security of your personal and payment data. All transactions on our website are encrypted using the latest SSL technology, ensuring data protection throughout the payment process. Our payment processors adhere to the highest standards for protecting your financial information.
4. Currency and Prices
All prices on our website are listed in Polish złoty (PLN) and include applicable taxes, such as VAT, if required by law. The total order price, including shipping costs and taxes, will be displayed at checkout before confirming payment.
5. Order Confirmation and Invoices
After placing an order, you will receive an email confirmation with a purchase summary. Once your order is processed and shipped, we will send you an invoice via email. If your company has an active EU VAT number, please include this information in the order comments. In this case, we will issue an invoice without VAT.
If you have any questions or need assistance with shipping or payments, please contact us at reception@melissa-24.pl or call +48 889 253 989.
